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- In the case that your item does not arrive
- After we receive your email, we will request Japan Post to investigate the whereabouts of your item.
- We will contact you as soon as we receive the results of the investigation from Japan Post.
- In the case your item arrives broken
- In the case that we can confirm that your item has been damaged or broken, we will immediately make a claim for compensation to Japan Post.
- We will contact you as soon as we receive the results of the investigation from Japan Post.
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- Attention -
- Please be aware that in the case of items that do not arrive, it may take over 3 months for you to receive your compensation payout depending on the length of the investigation.
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