• JAA's Address
• Item Inspection
• Prohibited Exports
• Prohibited Imports
• Order Cancellation
• Goods Exchange or Return
• Domestic Shipping Delay

To use this service you must enter JAA's Address when filling out the order form on the auction site or online shop where you are making your bid or purchase.

Items prohibited from export from Japan that JAA cannot deal with.
Click here to check further details.

Some type of merchandises may be prohibited or restricted for import in your country. If you order an item which is prohibited for import in your country, JAA will decline your order.

Please thoroughly check the goods which are prohibited for import in your country before placing an order. We recommend checking with the customs department in your country for the most up to date information on prohibited imports.

Please note that we do not accept order cancellation once we placed bid on the auction. If you wish to cancel your order, please email us before we place bid.