• Prohibited Exports
• Prohibited Imports
• Order Cancellation on Online Shop Service
• Confirm your Item's Size & Weight
• Goods Exchange & Returns Policy
• Domestic Shipping Delay
• Additional Expenses

• Prohibited Exports

Items prohibited export from Japan that JAA cannot deal with.
Click here to check further details.

• Prohibited Imports

Some items may be prohibited or restricted for import in your country. If you order an item which is prohibited for import in your country, JAA will decline your order. In addition, In the event this Agreement is terminated for any reason caused, JAA shall not be liable to you for compensation of any kind whatsoever, including direct, incidental, or consequential damages, incurred by reason of such termination.

Please thoroughly check the goods which are prohibited for import in your country before placing your order. We recommend checking with the customs department in your country for the most up to date information on prohibited imports.

• Order Cancellation on the Online Shop Service

Please be aware that you cannot cancel orders once the purchasing procedure has started. If you wish to cancel your order, please send us an email before your order is accepted.

• Confirm your Item's Size & Weight

Oversized and overweight shipment is prohibited by Japan Post. Please click the following (Air Mail/Sea Mail) to comfirm the size and weight restrictions before you place your order.

• Goods Exchange & Returns Policy for the Online Shop Service

Please be aware that JAA cannot return or exchange your item to the Online Shops after delivery from JAA.We cannot offer to exchange or return the item as the Online Shops stated "No Claim No Return".

In the case that the seller does not mention "No Claim No Return", JAA can make a request for an item return or exchange in the case of unforeseen circumstances.

• Domestic Shipping Delay
  1. Domestic shipping may be delayed due to Japanese Holidays during the following periods: Dec.30-Jan.3, Apr.30-May.5, and Aug.12-15. JAA will inform our customers of this through our Mail News.
  2. The delivery of your item may be delayed due to weather conditions, natural disasters, or domestic circumstances.

• Additional Expenses

JAA may charge extra fees in the following instances:

1. The shop charged us any handling fees.
2. As a surcharge for items that take more time & supplies to pack than normal.
3. A Penalty fee may be charged if you make a cancellation after the purchasing procedure begins.