• Order Deadline
• Prohibited Exports
• Prohibited Imports
• Order Cancellation
• Goods Exchange or Return
• Domestic Shipping Delay

Items prohibited from export from Japan that JAA cannot deal with.
Click here to check further details.

Some type of merchandises may be prohibited or restricted for import in your country. If you order an item which is prohibited for import in your country, JAA will decline your order.

Please thoroughly check the goods which are prohibited for import in your country before placing an order. We recommend checking with the customs department in your country for the most up to date information on prohibited imports.

Please note that we do not accept order cancellation once we placed bid on the auction. If you wish to cancel your order, please send us an email before we place bid.

• JAA does not accept goods return or exchange after delivery to you.
• JAA cannot accept return or exchange the goods to the seller in the case that the auction mentioned "No Claim No Return"or "JUNK" items. Also, we will not accept any claim on it, and all information and bid is responsible on you. In the case that the seller does not mention "No Claim No Return" or "JUNK", JAA can make a request for an item return or exchange in the case of a broken, damaged, or ruined in a transit. If you are going to order "No Claim No Return" or "Junk" items, please use web-translator and accept all circumstances.