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Sea Mail
    > Sea Mail (Japan Post)
   
 
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Forewarned is forearmed.
In the case of international cargo, your goods are passed through various persons or places and delivered to your home. To prevent unforeseen cases, we strongly recommend to purchase an insurance.
 
Insurance Fee
   
  *NOTE*
Small Packet is same as a normal mail, and insurance cannot be covered and purchased. For your peace of mind, if you have any worries, please choose EMS or FedEx if you have any concerns.
 
Insurance Claim
Take pictures of damaged item
For our confirmation, please take pictures of broken or damaged goods and email us.
Make an insurance claim to the post office near from you
In case of EMS and Sea Mail, both receiver and sender are necessary to make an insurance claim. Please submit an insurace claim to the post office near from you.
Begin Intestigating by Japan Post and your country's post
This investigation normally takes 1 to 3 months.
Return the compensation
The compensation will be refunded to your deposit.
 
Take pictures of damaged item
For our confirmation, please take pictures of broken or damaged goods and email us.
JAA makes an insurance claim to FedEx or TNT.

In case, we could confirm the damaged or ruined from pictures, we will immediately start an insurance claim to FedEx or TNT.

Begin Investigating by FedEx or TNT.
This investigation normally takes 2 to 4 weeks.
Return the compensation
The compensation will be refunded to your deposit.