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Stages until deliver to you  
Car Import
Order Deadline
Please place your order at least 12 hours before the auction end in order for it to reach us during our business hours and to give us time to check your item. Please be aware that your request may be cancelled if we do not have enough time to check your item or complete a payment.
Prohibited Exports

Items prohibited from export from Japan that JAA cannot deal with.
Click here to check further details.

Prohibited Imports

Some type of merchandises may be prohibited or restricted for import in your country. If you order an item which is prohibited for import in your country, JAA will decline your order.

Please thoroughly check the goods which are prohibited for import in your country before placing an order. We recommend checking with the customs department in your country for the most up to date information on prohibited imports.

Order Cancellation

Please note that we do not accept order cancellation once we placed bid on the auction. If you wish to cancel your order, please send us an email before we place bid.

Goods Exchange or Return
  • JAA does not accept goods return or exchange after delivery to you.
  • JAA cannot accept return or exchange the goods to the seller in the case that the auction mentioned "No Claim No Return"or "JUNK" items. Also, we will not accept any claim on it, and all information and bid is responsible on you. In the case that the seller does not mention "No Claim No Return" or "JUNK", JAA can make a request for an item return or exchange in the case of a broken, damaged, or ruined in a transit. If you are going to order "No Claim No Return" or "Junk" items, please use web-translator and accept all circumstances.
Domestic Shipping Delay
Domestic shipping may be delayed due to Japanese Holidays during the following periods: Dec.30-Jan.3, Apr.30-May.5, and Aug.12-15.