Please visit our Help page before sending your questions. There you will find answers to many of your questions/problems. If you cannot find the answers there, please send us a request directly.

contact@japan-auction-agency.com

If you do not receive a response from us within 48 hours, it means we did NOT receive your message. Customer Service is very important to us, so please email us again.

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Customer Support closes after 17:00 Saturday and Sunday. We will reply your questions on next bussiness day.